Essential Business English 4 - A Telephone Call

1) Good morning, Chic Boutique. _____ help you?

a.

How I can

b.

Please may I

c.

How may I

2) I'd like _____ to Mr Morgan, please.

a.

to speak

b.

speak

c.

speaking

3) CALLER: I'd like to speak to Mr Morgan, please.

RECEPTIONIST: _____, please?

a.

Who calls

b.

Who's calling

c.

Whose calling

4) CALLER: This is John Wright from IFS.

RECEPTIONIST: Sorry, I _____ your name.

a.

didn't catch

b.

don't catch

c.

can't catch

5) Could you _____ Mr Morgan, please?

a.

pass me

b.

put me through

c.

put me through to

6) CALLER: Could you put me through to Mr Morgan, please?

RECEPTIONIST: I'm afraid the _____.

a.

line's used

b.

line's occupied

c.

line's engaged

7) RECEPTIONIST: Can I take a message?

CALLER: _____ him to give me a call?

a.

Would you please ask

b.

Would please you ask

c.

Please you would ask

8) CALLER: Would you please ask him give me a call?

RECEPTIONIST: Could you _____ please?

a.

let me have your number

b.

let me your number

c.

let me to have your number

9) Could you please tell Mr Morgan our latest shipment _____ delayed?

a.

is been

b.

has been

c.

was been

10) Could you ask him to give me a call as soon as the shipment _____?

a.

arrives

b.

arrived

c.

will arrive

Essential Business English 4 - A Telephone Call - Final Quiz