Supplier: International Fashion Supplies. John Wright
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Customer: Hello, is Bob Morgan from Chic Boutique. I’m phoning our latest order from you, we received this morning.
Supplier: Oh, is there a problem?
Customer: Yes, there is. We ordered 300 dresses but were only 200 in the consignment. And they were the colour. We wanted pink dresses and you’ve sent blue ones.
Supplier: Oh dear. I’m very sorry. Let me just . Can you give me the order reference number?
Customer: Yes, it’s GYH-305.
Supplier: GYH-305. Oh yes, here it is. I see what’s . You were sent the order for another customer mistake.
Customer: Well, it’s extremely . We need those dresses for our summer which starts next week.
Supplier: Yes, I understand, and I . We've just had a new computer system installed in our packing department, and have been having some problems. I’ll have the correct order today by express courier. You should get it Tuesday. How’s that seem to you?
Customer: That should be OK. What we do with the wrong dresses?
Supplier: I’ll arrange for them to be . And please me know if you have any more .
Customer: I certainly . Goodbye for now.
Supplier: Goodbye, Mr Morgan.